Returns
I have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you will need to contact me by email. Please note that returns will need to be sent to the following address: 3 Fistral Mews, 48 Tower Road, Newquay, Cornwall TR7 1LU. Items sent back to me without first requesting a return will not be accepted. You will be responsible for arranging the return and for the cost of your return postage.
You can always contact me for any return question at side.eye.reptile.art@gmail.com.
Damages and issues
Please inspect your order upon reception and contact me immediately by email if the item is damaged or if you receive the wrong item, so that I can evaluate the issue and make it right.
Please take photos of any damage that has occurred to your item and include photos of the packaging.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items)
Unfortunately, I cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
I will notify you once I have received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since I've approved your return, please contact us at side.eye.reptile.art@gmail.com.